Plug the clip gem pad into a different USB port and test several signature captures.If this doesn't work, it is most likely hardware related and a pad replacement or Powered USB hub may be required contact Client Services. Move the signature pad to a different USB port Move the pad to a different workstation that has a working model If the workstation isn’t capturing the signature, but it is visible on the pad, try refreshing the SigPlus.ini file (see Related Link below). If nothing is captured on the pad, remove the batteries and the tip from the pen.
What do I do if I think my signature pad is failing? I'm using ProDOC forms with a Topaz ClipGem signature pad and I'm ... How do I know which version of the Topaz signature pad drivers are ... There are four options: 1.) Scan receipts at the end of the day and index them.
signature pad test, 2.) No archiving of receipts with signature from the drive through. 3.) Use a canister with a electronic signature pad inside of it. 4.) Take a picture of the driver of the car and attach it to the receipt. What are my CU options to capturing electronic signatures ... - CU*Answers
